Telephony Officer – Lisahally.

  • Londonderry, County Londonderry
  • Up to £11.99 per hour

Telephony Officer – Lisahally

  • Londonderry, County Londonderry
  • Up to £11.99 per hour
  • Posted September 6, 2023

Our client, A Large public sector organisation, based in the Lisahally area is looking for a Admin/Telephony Officer to join their team.

Duration: Initially up to 51 weeks with possibility of extension

Rate of pay: £11.99

Location: Lisahally

Hours: The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday

**These jobs are telephony based**

Main Duties include:
– Answer calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
– Work collaboratively towards delivering and promoting resilience and ability to work in a pressurised telephony environment
– Excellent verbal and written communication skills
– Ability to build rapport with colleagues and customers
– Ability to work within and contribute to a team environment
– Ability to work accurately within set deadlines and to achieve targets
– Basic IT skills with an aptitude for learning new systems
– Organised with good time management skills

Main Duties include:

– 5 GCSE’s A-C including Maths & English (Must be able to provide proof)

*Please note that security clearance must be in place before a candidate can start in the role*

Please send evidence of education in order to progress your application


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