Telephony Officers- Belfast City Centre.

Job Advertisement: Administrative Officer

Start Date: ASAP

Location: Belfast City Centre

Duration: 51 Weeks with the possibility of an extension

Hours of Work: The posts will require staff to work an average of 37 hrs per week in a range of patterns between the hours of 8 am and 8 pm on any day between Monday and Friday, some patterns will require 9 am to 5 pm on one Saturday in ten.

Rate of Pay: £11.99

Main Duties:

• Call handling: Handling inbound calls from Paying Parents (PP), Receiving Parents (RP), and potentially Employers. There may be some outbound calls to be made.
• Managing customer’s expectations, explaining processes clearly, and providing realistic and accurate timeframes for action to be completed.
• Collecting and recording evidence and information by phone to expedite the processing of new claims and to action ‘change of circumstance’ requests quickly and accurately to ensure paying cases continue paying.
• Handling all calls in a calm and professional manner.

Other Duties/Responsibilities:

• Making decisions in relation to maintenance calculations and recording those decisions fully and accurately.
• Making appropriate use of  computer systems to record and retrieve information.
• Taking efficient and effective action on all incoming correspondence to deliver high-quality customer service.
• Using available ‘tracking tools’ to manage own workload and contribute to achieving the organization’s targets.

Essential Criteria:

• 5 GCSEs including Maths & English graded A to C or the level 2 equivalent (Must supply evidence).
• Successful candidate will be subject to an Access NI check.

How to Apply: Please apply below or send your CV to Aidan.Drain@therecruitmentco.uk