Telephony Officers- Belfast City Centre.

Start Date: ASAP

Location: Belfast City Centre

Duration: 51 Weeks with the possibility of an extension

Hours of Work: The Post is based on an 8am to 8pm working pattern Monday to Friday and a requirement to work every fourth Saturday 9 am – 5 pm. Jobholder will be
required to work a variety of patterns between 8am and 8pm. 37 Hours Per Week.

Rate of Pay: £12.36 Per Hour

Main Duties:

 Excellent customer service skills
 Strong call-handling attribute
 Effective verbal and written communication skills
 Ability to build rapport with colleagues and customers
 Ability to work within and contribute to a team environment
 Ability to work accurately within specific deadlines and to achieve relevant targets
 Basic IT skills / computer literacy with an aptitude for learning new systems
 Organised with good time management skills
 Excellent interpersonal skills
 Excellent work ethic with a desire to personally develop
 Excellent attendance and time keeping.

Essential Criteria:

• 5 GCSEs including Maths & English graded A to C or the level 2 equivalent (Must supply evidence).
• Successful candidate will be subject to an Access NI check.

How to Apply: Please apply below or send your CV to Aidan.Drain@therecruitmentco.uk