Customer Service Administrator
Hours are based on: 37.5, Monday to Friday, 9 – 5 with 30 mins for lunch
Hourly rate: £10.42
Start Date: W/C 11^th March if possible – 1 month project (may be extended)
Location: Blackburn, BB1

Overview:

As part of our analogue to digital switch project we are going to be sending out a mail drop to between 100 & 200 (initially) of our private clients advising them about the switch and telling them to expect a call from us to explain about/arrange the switch.

Key Responsibilities:

• Contact each of the clients by phone to explain about the switch from analogue to digital, when this will happen and what it means for them.
• Arrange the order and dispatch of any necessary equipment.
• Follow-up call to talk the client through the set up of the new equipment.

Due to the nature of the business, it is essential that the person has a high level of emotional intelligence.

In terms of background:

• Previous telephone experience either inbound or outbound.
• Good Admin skills.
• Ability to show empathy and patience when speaking to clients.
• Proficient IT skills.
• Accuracy when processing data.

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.