Temporary Administration Assistant NIE Networks Craigavon.

Location: Craigavon Office

Contract: 12-18 Month Fixed Term

Pay: £13.99 an hour

Duration: 12-18 Months

We are currently seeking a highly motivated and detail-oriented Administration Assistant to join our Customer Notifications System (CNS) team on a temporary basis. This role is vital in providing efficient administrative support to the Network Notifications Team Lead and other team members.

Key Responsibilities:

• Record NIE Networks planned and fault/emergency work on Street Works.
• Communicate promptly and courteously with both internal and external customers, including outage and team managers, technical staff, and call handlers.
• Check affected customer addresses within CNS, audit the same, and print planned interruption cards.
• Register customer contacts in SAP ISU, especially critical care contacts.
• Utilize various IT packages including NISRANS, ICMS, CNS, SAP ISU, PCR, JMS, GNIS, Business Objects Infoview, Softco, Microsoft Office, and Microsoft Outlook.
• Provide administrative support to the CNS and CNG functions as required.
• Handle general administrative tasks such as filing, photocopying, processing incoming post, and end-of-month compilation.
• Monitor and respond proactively to daily customer SAP ISU contacts.
• Participate in storm escalations as needed.

Essential Criteria:

• Minimum of 4 GCSEs (or equivalent) at Grade C or above, including Maths and English.
• High level of IT competence in Microsoft Office, especially Microsoft Excel.
• Ability to work effectively as part of a team.
• Flexibility and adaptability in a changing business environment.
• Strong communication and organizational skills.
• Ability to work with minimal supervision.
• Positive attitude with a commitment to meeting deadlines.
• High attention to detail and accuracy.
• A current UK driving licence and access to a vehicle.

Desirable Criteria:

• Previous experience working in an office environment.
• Practical understanding or experience with systems such as NISRANS, ICMS, CNS, PCR, GNIS, JMS, and SAP.

If you are a motivated individual with a keen eye for detail and the ability to work under tight deadlines, we would love to hear from you. Join us and contribute to the seamless delivery of our customer notification services.

How to Apply:

Please submit your CV and cover letter to darius.g@therecruitmentco.uk