Are you experienced in Administration and Customer Service? We are looking for a Tour Coordinator to join our team in FY4 Blackpool

Tour Coordinator salary: £23,675 + excellent bonus and annual salary increase

Tour Coordinator hours: 37.5 hours per week within the core hours of 8.00am and 5.30pm Monday to Friday

Tour Coordinator Company benefits:

• Company Pension Scheme and 4 x Life Assurance scheme
• 25 days annual leave + Bank holidays, and the opportunity to purchase additional holidays if you need to.
• An extra paid day off each year to celebrate your Birthday
• Free on-site parking and refreshments at our Support Centre
• Regular Team and Company social events
• Staff Discounts programme
• Voluntary cycle to work scheme & health care cash plans
• Applications for part time or Term time working considered.
• Inclusive Team Culture
• Flexible work patterns – Where we can, we are flexible on start and finish times.
• Ongoing Professional Training
• Learning and Development opportunities and resources

What will you be doing as the next Tour Coordinator:

• Work with the customer to understand their requirements and develop their Tour
• Ensure ticketing confirmations and accurate creation of the appropriate tour confirmation
• A Tour coordinator must develop and maintain excellent customer service to all clients and build rapport
• Ensure regular communication with clients in a timely manner
• Use feedback to improve the customer experience
• Resolve any tour related issues
• Keep an updated awareness of company products and destinations
• Ensure profitability of the tours through accurate and efficient route coordination
• Provide pre and post tour support for the clients

What we are looking for in the next Tour Coordinator:

• Previous Telephone based customer services and administration experience
• Clear and effective verbal and written communication skills
• Strong organisational skills, able to manage a portfolio of clients at different stages of the booking process
• Strong negotiating skills
• Ability to quickly identify and resolve issues
• Strong IT literacy and administration skills with experience of using MS Products (Word, Excel, Outlook, MS Teams)
• Accuracy and attention to detail
• Resilience and the ability to work at pace and handle peaks and troughs in both volume and pace of work

Join the team as the new Tour Coordinator! Click apply now, we look forward to receiving your application.

The Recruitment Co are an equal opportunities employer.

CPBlackpoolOther

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.