Tours and Collections Assistant – Belfast City Centre – 3 Month FTC

Our Public Sector Client are looking for a Tours and Collections Assistant to start as soon as possible. The initial assignment is for a period of 3 months with extensions beyond this likely.

Hourly rate: £12.80 ph

Hours of work: Mon – Fri 9am – 5pm (37 hours pw)

Duration: 3 months

Main Purpose of Job:

• Deliver efficient public tours and visitor experiences at City Hall.
• Provide bespoke private tours for civic dignitaries, elected members, or senior officers.
• Manage booking systems for tours and assist with invoicing processes.
• Assist in managing City Hall’s artefacts and artworks collections.
• Support other unit services and perform general administrative tasks.
• Maintain and enhance the council’s reputation through high professionalism and customer care.

Responsibilities:

• Conduct public and private tours, adapting content as needed.
• Review and improve tour routes and content.
• Develop special and themed tours for significant events.
• Create and distribute publicity material.
• Implement and manage booking processes for tours.
• Assist with financial processes for tour bookings.
• Oversee exhibition facilities and art collections management.
• Assist visitors and provide information.
• Develop and update tour scripts considering sensitivities.
• Support marketing activities for tours and exhibitions.
• Train, supervise, and deploy casual tour guides.
• Record and handle public donations.
• Perform general office administrative tasks.
• Participate in working groups and project teams.

Employee Specification:

• Experience: Minimum one year in each of the following:
  • Guided tours and visitor experience
  • Customer-facing environment with administrative and cash handling duties
  • Use of Microsoft Office and specialised software for reports and statistics
• Skills:
  • Effective communication (oral and written)
  • Excellent customer care
  • Strong organisational and work planning
  • Ability to work independently and as part of a team
  • Proficient in standard office and finance software

Shortlisting Criteria:

• Additional experience (two years in each area)
• At least five GCSEs (grades A-C) including English, or equivalent qualifications

RecCoBelfast