Trainee Revenue Services Administrator. NIE Networks.

Job Specification

Position: Trainee Revenue Services Administrator
Location: Danesfort Office, Belfast
Contract Type: Temporary, Full-Time
Client: NIE Networks
Business Unit: Market Operations – Metering Services

🎯 Role Overview

As a Trainee Revenue Services Administrator, you will support the Revenue Services Administration team by delivering a range of administrative functions. This role is ideal for a motivated and responsible individual who thrives in a collaborative environment and is eager to contribute to a dynamic business unit.

📌 Key Responsibilities

• Schedule and arrange customer appointments for meter changes, ensuring high standards of customer service
• Communicate professionally with customers, including in challenging situations
• Handle customer enquiries and coordinate issue resolution with NIE Networks, suppliers, and stakeholders
• Process charges to electricity suppliers for Revenue Services activities
• Prepare customer bills in line with industry procedures
• Liaise with internal departments, suppliers, and field operatives
• Manage confidential and sensitive data in compliance with data protection regulations
• Maintain daily spreadsheets and compile monthly performance figures
• Perform general administrative duties as required

👤 Candidate Profile

✅ Essential Criteria

• Minimum of 4 GCSEs at Grade C or above (or equivalent), including Mathematics and English Language
• Strong IT skills, particularly in Microsoft Excel
• Excellent attention to detail and accuracy
• Effective team player with strong organisational and planning abilities
• Confident communicator with negotiation and influencing skills
• Positive, proactive attitude with the ability to work independently
• Flexible and adaptable in a changing business environment
• Full, current driving licence

🌟 Desirable Criteria

• Additional relevant qualifications
• Awareness of the electricity market in Northern Ireland

📅 Application Details

This is a temporary full-time position offering a valuable opportunity to gain experience within a leading utility provider. If you’re ready to take the next step in your career and meet the criteria above, we’d love to hear from you. Please send your CV to darius.g@therecruitmentco.uk to Apply