Administrative & Clerical Officer

Salary: £12.74 per hour
Hours: 37.5 hours (Monday to Friday)
Location: Dundonald

About the Role

We are looking for a motivated and organised Administrative & Clerical Officer to provide high-quality administrative support within a busy healthcare environment.

This role is ideal for someone who enjoys working as part of a team, has strong organisational skills, and can manage a varied workload while delivering excellent customer service. You will play an important role in supporting patient services, maintaining accurate records, coordinating appointments, and assisting colleagues across multiple departments.

Key Responsibilities

• Manage and update patient information on electronic systems.
• Schedule appointments and admissions in line with agreed procedures and priorities.
• Scan, upload and maintain electronic records and documentation.
• Produce reports and statistical information, including waiting time data.
• Process incoming mail and emails promptly and accurately.
• Maintain electronic and manual filing systems.
• Respond to enquiries from patients, healthcare professionals and colleagues.
• Provide reception cover and act as a first point of contact when required.
• Arrange meetings and prepare minutes.
• Support audits and data quality checks.
• Assist with the induction and training of new team members.
• Allocate and monitor work within the team where appropriate.
• Contribute to service improvements and implementation of new processes.
• Undertake general administrative duties including photocopying, scanning and correspondence management.

About You

To succeed in this role, you will be:

• Highly organised with excellent attention to detail.
• Confident using computer systems and Microsoft Office applications.
• Able to prioritise tasks and meet deadlines in a fast-paced environment.
• An effective communicator with a professional and empathetic approach.
• Skilled at working independently while contributing positively to a team.
• Committed to providing outstanding customer service.
• Proactive, adaptable and able to use initiative to solve problems.

What We Offer

• A rewarding role supporting the delivery of healthcare services.
• A supportive and collaborative working environment.
• Opportunities for training, learning and career development.
• Varied and engaging work with opportunities to develop new skills.
• The chance to make a positive difference to patients and colleagues every day.

Apply Now

If you are an organised administrator with excellent communication skills and a passion for delivering high-quality support services, we would love to hear from you.

Join a dedicated team where your skills and contribution will make a real impact every day.

RecCoLisburn