Our client based in Lisburn is looking for an Admin Officers to join their team

Job Description:

– Answer Finance Support, Discretionary Support incoming calls including Discretionary Support claims, queries and reviews, Short Term Benefit Advance and Universal Credit Contingency Fund.

– Provide telephony cover between 9am and 4pm

– Differentiate between call enquiries

– Use IT systems (to include Legacy Benefit systems, Discretionary Support computer system, CPT, Debt Manager, Searchlight and Universal Credit computer system) to answer queries and refer claims and query calls to appropriate team using IT solution, accurately completing all necessary system actions

– Provide excellent customer service, demonstrating professionalism and showing courtesy to callers
Escalate calls from vulnerable callers and appointees/representatives per guidance

– Escalate complaints per guidance

– Take appropriate action on Unacceptable Customer Behaviour

– Demonstrate flexibility, meeting customer demand in a fast paced environment

– Any other duties as requested by line management
Initial training office based with the potential to work from home following successful completion of training

.Wage:

– £12.59ph (weekly)

Location:

– Lisburn JBO, 71 Bow Street, Lisburn, BT28 1BJ

Start Dates:

– 20th Jan 2025

Essential Criteria:

– 5 GCSEs Including Maths & English (Must have certificate Proof)

Duration Of Placement:

– 51 weeks, with possible extension

Work Pattern:

– 9am to 4pm.

– Mon – Fri

– 7 hour per day, including 30 mins break

– Hybrid, schedule will be discussed after training

– Flexi

Hours Per Week:

– 32.5

To apply please send your CV via the link or email