Learning & Development Administrator
Location: NIFRS Learning & Development Centre, Cookstown
Pay Rate: £16.68 per hour
Hours: 36.25 hours per week
Contract: Temporary – up to 6 months (with possible extension)
Agency Recruitment

About the Role

We are currently recruiting, on behalf of the Northern Ireland Fire & Rescue Service (NIFRS), for a Learning & Development Administrator to be based at the Learning & Development Centre in Cookstown.

This is a key administrative role within the Learning & Development function, providing high-quality, customer-focused support to ensure the effective delivery of operational and corporate training across NIFRS.

Key Responsibilities

• Provide professional administrative and front-of-house support to the Learning & Development Centre
• Act as a first point of contact for Learning & Development enquiries from internal and external stakeholders
• Support the coordination, administration, and delivery of training courses and events
• Provide Helpdesk support for users of the Learning Management System (LMS), including system maintenance, access, and troubleshooting
• Maintain accurate training records in line with GDPR requirements
• Assist with the design, production, and updating of learning materials and documentation
• Liaise with contract training providers, monitor expenditure, and support finance and budget management
• Produce management information, reports, and training data as required
• Support meetings, events, and training delivery, including the organisation of IT and AV equipment
• Ensure compliance with organisational policies, learning standards, and legislative requirements

Essential Criteria

Applicants must meet one of the following:

• HNC level qualification in a relevant subject (e.g. Business Administration, IT, Multimedia) and at least 2 years’ experience in a Learning & Development or administrative role
  OR
• 5 GCSEs (Grade C or above) including English and Maths, and at least 5 years’ experience in a Learning & Development or administrative role

Applicants must also be able to demonstrate:

• Excellent planning and organisational skills
• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• A strong customer-service focus
• Experience interpreting data and producing reports related to learning or training activity

Additional Requirements

• Full, valid UK driving licence (Category B)
• Confidence using ICT systems and digital learning platforms
• Ability to work collaboratively with internal and external stakeholders

What’s on Offer

• Competitive hourly rate of £16.68 per hour
• Full-time hours (36.25 per week)
• Valuable experience within a high-profile public sector organisation
• Potential contract extension beyond initial 6 months

How to Apply

If you meet the criteria and are interested in this opportunity, please submit your CV as soon as possible.

Only shortlisted candidates will be contacted.