Admin Officer.

  • Stormont

Admin Officer

  • Stormont
  • Posted October 3, 2023

Our client, based in Stormont s looking for an Admin Officer to join their team

Job Description:

– Phone

  • To manage Freephone service and General Office enquiry phones, dealing with all calls promptly and professionally and registering any notifications on the PO database and in Content Manager.
  • Putting into action protocols for dealing with calls from individuals in custody when appropriate and recording all actions taken and updates.
  • Foreign National Prisoners (FNP) use of the Freephone – via interpreter by conference call.

Investigation support

  • To make necessary eligibility enquires and support the assessment process.
  • To register notifications and prepare electronic case files. Also to note and/or link any previous similar recommendations/reports on new investigation files.
  • Prepare and send eligibility letters, make initial enquires of the Prison Service and SEHSCT requesting information, such as CCTV, policy, medical notes and records and other documentary requests.
  • Make requests for information as directed by Investigating Officers and/or the Prisoner Ombudsman
  • Minute case conferences and other meetings as required.
  • Run B/F report monthly, chase up outstanding reports and finalise reports as required.

Factual Accuracy and Recommendations Tracking

  • Issue Investigation Reports/Letters to the relevant establishment via email.
  • Maintain management investigation spreadsheets
  • Record recommendations on PO database and the Recommendations Tracking spreadsheet.
  • Track implementation of recommendations by the Prison Service and SEHSCT as appropriate by requesting monthly updates from establishments and HQ on any outstanding recommendations.
  • Issue final letters/reports – BF for any comments received.


  • Create Purchase Orders, maintaining supplier details, processing and receipting invoices on Account NI


  • Act as Deputy Premises Officer including meter readings, logging maintenance calls and liaison with Concerto, Estates Branch H&S and Contractors as required

Other Duties

  • Arranging translation or interpreting services.
  • Preparing Disclosure for approval to issue to the Coroner
  • Assisting with completion of record retention and disposals schedules
  • Monitor stationery levels
  • Monitor and update telephone contact lists
  • Keep library and library lists up to date with all relevant documentation/publications.
  • Additional ad hoc duties as required.


– £11.99ph (weekly)

Essential Criteria:

– 5 GCSEs Including Maths & English (Must have certificate Proof)


– Unit 2 Walled Garden, Stormont Estate BT4 3SH

*Moving to 100 Belfast Road, Hollywood in a few months*

Start Date:


Duration Of Placement:

– 6 months (with possibility of extension)

Work Pattern:

– 9 to 5, Monday to Friday. The post is full time onsite and unsuitable for hybrid working

Hours Per Week:

– 37

To apply please send your CV via the link or email

This opportunity is no longer accepting applications.

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