We are currently recruiting for an Admin Officer based in Belfast. The successful candidates will be required to start once the vetting paperwork, ANI clearance has been completed.

Start date: 29/06/2026

Duration: 6 Months with a possibility of extension

Rate of pay: £13.75

Hours of work: Post is based on an 8am to 8pm working pattern Monday – Friday and a requirement to work every fourt Saturday 9am – 5pm. Jobholder will be required to work a variety of patterns between 8am and 8pm. DWP business areas in Northern Ireland adhere to Great Britain Easter Public Holidays and jobholder will be required to observe Easter Public Holidays of Good Friday and Easter Monday

Key Responsibilities:

Working within the Department for Communities in the Northern Ireland Civil Service, this role will deliver services for customers who are based in  Great Britain.  The role will focus on delivering full services for State Pension telephony and full training will be provided.

Main Duties and essential skills may include, while are not limited to:
Excellent customer services skills;
Strong call-handling attrributes;
Effective verbal and written communication skills;
Ability to build rapport with colleagues and customers;
Ability to work within and contribute to a team environment;
Ability to work accurately within specific deadlines and to achieve relevant targets;
Basic IT skills/computer literacy with an aptitude for learning new systems;
Organised with good time management skill;
Excellent interpersonal skills;
Excellent work ethic with the desire to personally develop; and
Excellent atendance and time keeping.

These roles are full-time, shift work and office based.  All training will be full time in office for a minimum of 5 weeks.  Work from home may become available in the future.

**NO LEAVE WILL BE GRANTED BEFORE TRAINING IS COMPLETED, TRAINING IS EXPECTED TO LAST 4 WEEKS**

Essential Criteria applicants must have:.

Proof of 5 GCSE including English and Maths Grade C or above of the equivalent

Excellent IT skills, including use of Microsoft Word and Excel.
Excellent communication skills.
Proven ability to use own initiative.

Please send your CV via the link or to Jack.Knox@therecruitmentco.uk