We are currently recruiting for AO’s based in the Newry Area. The successful candidates will be required to start once the vetting paperwork, ANI clearance has been completed.

Start date: ASAP

Duration: up to 51 weeks

Rate of pay: £11.99

Hours of work: Full time 37 hours

The posts will require staff to work an average of 37 hrs per week in a range of patterns between the hours of 8am and 8pm on any day between Monday and Friday, some patterns will require 9am to 5pm on one Saturday in ten. Working patterns are managed locally and we will give as much notice as possible if we need to change the work pattern

*No holidays can be taken in the first 12 weeks as this is the full training period*

Key Responsibilities:

Duties will be as a Case Manager within this department.

They will work as part of a multi-functional Case Management Team and will be responsible for helping claimants to create and maintain their digital account. They will be proactive in ensuring that all actions and “To-Dos” required to maintain the claimant’s account, are completed promptly and accurately and they will manage cases through the lifespan of the claim.

They will communicate with both claimants and colleagues to progress cases and resolve queries through all available channels. Telephony will be also be completed on a daily basis by Case Managers. In delivering a quality service for claimants, they will take a “whole case” approach and be responsible for actively managing all appropriate action promptly on the claim with minimal handoffs. As the Universal Credit service is continually changing they will also contribute to the continuous improvement of UC by reviewing the service and processes and provide feedback on their own and claimants’ experience.

As automation of UC increases over time, the content of this job role may change.

Full attendance on a 17-day long training course will be required.

Essential Criteria applicants must have:

• five GCSE/GCE passes (at A, B or C) with Maths and English.

( Proof of certs required ) We cannot pass your application without these.

• Excellent IT skills, including use of Microsoft Word and Excel.
• Excellent communication skills.
• Proven ability to use own initiative.

Please send your CV via the link or to Jack.Knox@therecruitmentco.uk