Admin Officer – Telephony.

  • Londonderry, County Londonderry
  • Up to £11.99 per hour

Admin Officer – Telephony

  • Londonderry, County Londonderry
  • Up to £11.99 per hour
  • Posted March 6, 2024

We having upcoming roles for AO’s based in Lisahally. The successful candidates will be required to start once the vetting paperwork and ANI completed.

Start date: 25th March

Duration: 51 weeks with possible extension

Hours of work: Full time 37 hours

The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff

Rate of pay: £11.99

  1. Inbound Calls: Handle incoming calls from clients and customers, addressing inquiries, providing information, and resolving issues in a professional and courteous manner.

  2. Outbound Calls: Make outbound calls as necessary. Maintain a positive and engaging communication style.

  3. Customer Service: Ensure high-quality customer service by actively listening to customer needs, offering solutions, and demonstrating empathy.

  4. Problem Resolution: Identify and resolve customer concerns or complaints promptly, escalating issues when necessary, and providing follow-up as required.

  5. Documentation: Accurately record details of each call, ensuring comprehensive and organized documentation of customer interactions.

  6. Collaboration: Collaborate with other departments to obtain information or facilitate issue resolution, ensuring a seamless customer experience.

Essential Criteria:

– 5 GCSE’s A-C to include Maths and English (You must be able to provide proof)

**Please note that successful applicants will be required to complete an AccessNI check**

To apply please send your CV via the link or email

TheRecCoNI

This opportunity is no longer accepting applications.

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