Admin Scheduler

£13.69 per hour

Newtownabbey

37 hours a week

To accurately diagnose and record maintenance repairs for Housing Executive tenants and triage customer calls to establish work orders for issue to HED operatives.

To schedule or reschedule all appointments to suit customers and or business
needs.

To correlate repairs data and track repairs progress against agreed deadlines,
following up on any beyond deadline jobs.

To communicate and liaise with a range of internal and external stakeholders
including customers, HED Supervisors and the NIHE CSU Unit to help deliver
HED’s maintenance services.

To build and maintain a knowledge and understanding of the schedule of rates.
To carry out and complete all work to a high quality and in a timely manner to meet
contract KPIs.

To take an active and positive role within the team, working together to meet
business objectives.

To use a wide range of IT systems to record, manage, create, analyse and retrieve
repairs information.

Essential Criteria

Five GCSE’S including Maths and English C and above

1 years admin experience.

To apply send cv via link by 5pm on 3^rd September