Administrator – Dundonald

Essential Criteria (Shortlisting Stage)

Applicants must demonstrate one of the following:

• 4 GCSEs (Grades A-C), including English Language (or equivalent qualification), plus 1 year’s administrative/clerical experience; or
• NVQ Level 2 in Administration (or equivalent qualification), plus 1 year’s administrative/clerical experience; or
• 2 years’ administrative/clerical experience.

In addition, applicants must have:

• At least 1 year’s word processing experience.
• Experience using Microsoft Office applications, including:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook

Essential Criteria

Applicants must be able to demonstrate:

• Ability to work effectively as part of a team.
• Ability to use initiative and work independently.
• Strong organisational skills with the ability to prioritise workload.
• Effective verbal and written communication skills.
• Ability to work in a challenging and changing environment.
• High level of accuracy and attention to detail.
• Experience using office administration systems, including diary management and filing systems.
• Knowledge of the Data Protection Act.

Duties

• Managing patient appointments, bookings, and clinic schedules.
• Welcoming patients and handling enquiries in person, by phone, and by email.
• Maintaining accurate patient records and updating healthcare databases.
• Processing referrals, test results, and clinical correspondence.
• Supporting doctors, nurses, and other healthcare professionals with administrative tasks.
• Preparing clinic documentation, reports, and meeting notes.
• Handling confidential medical information in line with GDPR and data protection policies.
• Coordinating with hospitals, GP practices, and external healthcare providers.
• Processing prescriptions, invoices, and other healthcare-related paperwork where required.
• Ensuring medical records, filing systems, and administrative processes are up to date and compliant.
• Assisting with patient admissions, discharges, and follow-up appointments.
• Managing office supplies and general day-to-day administrative duties.

Desirable Criteria

• Experience of using computerised databases.