Job Title: Advisor – Specialist Midwife (Maternity Cover until August 2024)
Clients: Danone
Salary: £32,606 per annum
Location: London, E14 9HF
Hours: 40 hours per week
Operational hours: Please note that opening hours are 8am – 8pm Monday to Friday and 10am – 5pm Saturday, your contracted hours will be 8am – 8pm Monday to Sunday. You may be required to cover evenings
and weekends when required by the business.

Main Purpose of Role
As a specialist midwife advisor, you will be the subject matter expert within the Careline department, on all topics related to pregnancy, from conception to early days. You will be handling consumer queries from parental and family units via several different channels, i.e. Live/Web chat, inbound calls, emails and letters, and/or outbound follow up calls. This role will also require you to assist the quality controller with the quality framework and monitoring of consumer interactions in relation to parenthood topics, and to participate in the preparation and delivery of training workshops as and when required.

Skill Required:

• Ability to communicate effectively and empathically with a wide range of consumers and members of the public
• Excellent written and verbal skills
• Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
• Demonstrable experience in nutrition related roles, early life nutrition preferable.
• IT skills: ability to use Google suite and Microsoft office, strong typing skills.
• Some degree of experience in preparing informative powerpoint presentations/ google slides preferable. Training will be provided regardless.
• Flexible to work shifts
• Self-motivated and a team player
• To have fun at work!

Other Requirements

• Current NMC registration / Supervisor of Midwives
• Up to date portfolio of evidence for revalidation with the NMC

Benefit Package:

• Pension Scheme contribution
• Eye test vouchers and discounts
• Discounted corporate gym membership with Nuffield
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Recommend a friend scheme paid reward of £500 +
• Apprenticeships qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards.
• Cycle to work scheme

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The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.