Job Title: Collections Agent (Parking Fines)
Location: Denton, Manchester
Salary: £20,500 per annum (Realistic earning potential: £28,000 – £45,000 per year)
Job Type: Full-time, Permanent

About Us:
We are recruiting for a leading provider of parking fine management solutions. We are currently seeking a dedicated and results-driven Collections Agent to join our team in Denton, Manchester. The successful candidate will play a crucial role in the efficient collection of low-value parking fines while providing exceptional customer service.

Key Responsibilities:

• Contacting individuals to collect outstanding low-value parking fines in a professional and respectful manner.
• Utilising negotiation skills to secure payments and arrange suitable payment plans for debtors.
• Conducting detailed financial assessments to determine the most appropriate repayment options.
• Maintaining accurate and up-to-date records of all interactions with debtors.
• Collaborating with team members and management to meet individual and team targets.
• Adhering to regulatory guidelines and company policies during the collections process.

Requirements:

• Previous experience in credit management or debt collection is essential.
• Alternatively, experience in negotiation or working towards targets in a financial sector will be considered.
• Strong communication and interpersonal skills, with the ability to handle challenging conversations professionally.
• Excellent organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in relevant computer applications and software.
• Knowledge of relevant laws and regulations pertaining to debt collection (training will be provided).
• High level of resilience and determination to achieve targets.

Working Hours:
Monday to Friday, with optional overtime on Saturdays.

Benefits:

• Competitive salary with a realistic earning potential of £28,000 – £45,000 per year.

Comprehensive training and ongoing development opportunities.
Supportive and collaborative team environment.
Opportunities for career advancement within the company.

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.