Complaints Administrator.

  • Blackpool, Lancashire
  • Up to £11.79 per hour

Complaints Administrator

  • Blackpool, Lancashire
  • Up to £11.79 per hour
  • Posted February 9, 2024

The Recruitment Co are currently recruiting for a Complaints Administrator on a temporary basis to work for an established, growing business in the Blackpool area. This will be initially a 2 month contract with possible extension.

Complaints Administrator salary: £11.79 per hour

Complaints Administrator hours: 9am – 5pm (Monday, Wednesday, Friday) 22 hours per week

Complaints Administrator Roles and responsibilities:

  • To assist the Involvement and Communications team with the implementation and review of the Communications strategy and the Customer Engagement Strategy, as required
  • To assist in the delivery of the organisation’s approach to complaints
  • Liaise with customers, partners and agencies both internal and external directly over the telephone, text, email, website, social media and occasionally face to face, ensuring excellent service delivery
  • To display an efficient, effective, and professional manner when dealing with all enquiries, maintaining confidentiality when dealing with sensitive information
  • Minute meetings as requested
  • Providing administrative support to the team to ensure that the service meets customer needs
  • Assist in the delivery of the Tenant Project Fund
  • Work in partnership with colleagues from within the organisation and partner organisations to ensure BCH’s Communications and engagement strategies are used to achieve the best impact
  • Maintain and update involvement, volunteer and complaint records, ensuring that customer feedback is recorded and processed in line with current guidelines, policies and procedures
  • Assist in the delivery of staff and customer events such as the community awards, customer and staff conference, Community Learning, etc

If this sounds of interest, please do feel free to apply through the link below, or alternatively please do get in touch on 01253 751511, or drop me a message on LinkedIn – and I will be happy to discuss further!
The Recruitment Co are an equal opportunities employer.

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

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