We are currently recruiting for a CSU Advisor to join a busy public sector organisation based in Belfast. This is an excellent opportunity for a customer-focused individual who enjoys helping people and delivering a high standard of service in a fast-paced environment.

About the Role

As a CSU Advisor, you will be responsible for delivering excellent customer service across a range of services. Acting as the first point of contact for customers, you will handle enquiries, provide advice, and ensure issues are resolved efficiently and professionally.

A key aspect of the role involves accurately diagnosing and recording repair requests, working closely with colleagues and partner teams to ensure customers receive a high-quality service.

Key Responsibilities

• Deliver excellent customer service across a range of services.
• Handle customer enquiries by telephone and through other communication channels.
• Accurately diagnose and record repair requests.
• Act as a customer advocate, ensuring issues are progressed and resolved effectively.
• Maintain accurate records and update internal systems.
• Work collaboratively with colleagues and partner organisations.
• Support the delivery of efficient and effective services.

Essential Criteria

• Previous experience in a customer service, contact centre, or administrative role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Good IT skills and confidence using computer systems.
• A positive and customer-focused approach.

If you’re passionate about delivering excellent customer service and enjoy helping people, we’d love to hear from you. Apply today to be considered for this exciting opportunity.