Customer Care Coordinator
Job Specification – Sale – Trafford

Job Title: Customer Care Coordinator (CCC)
Salary: On target earnings (OTE) of £26,000 per annum (£10.75 per hour pro rata)
Bonus Uncapped – Typical bonus of £300-£500

Location: Manchester – Sale – Hybrid model after training
Hours: 40 paid hours per week.
Shifts: Typically Monday to Friday between the hours of 9am to 5:30pm.

Main Purpose of Role

• This is a fantastic opportunity to be a part of a Business to Consumer (B2C) team that is part of a multi-channel Contact Centre.
• We are a fun but focused team that works hard and has a real passion for delivering total customer satisfaction.
• The role will include generating revenue by scheduling appointments with customers and prospects whilst also providing a high level of customer service.
• We are seeking customer focused, energetic individuals that care as passionately about delivering great customer service as we do.

Skills Requirements
● Excellent communication skills
● A pro-active mindset, with a willingness to be flexible, agile & react positively to change
● A natural ability to build rapport whilst working from a call guide
● Self-Motivated and with an acceptance of responsibility of achieving personal targets and KPI’s
● A Confident and professional telephone manner
● Strong organizational skills, and the ability to plan and priorities your own workload
● Ability to work in a paperless and pen less environment
● Computer literate preferably with previous experience of working on internal databases or
appointment booking systems.

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.