Customer Service Advisor.
- Heywood, Greater Manchester
- Up to £12.21 per hour
Customer Service Advisor
- Heywood, Greater Manchester
- Up to £12.21 per hour
-
Posted
May 6, 2025
Customer Service Advisor based in Rochdale
Offering £12.21 per hour – paid weekly, every Friday
12 week Temp to Perm Opportunity!
Full time, 37.5 hours per week
The Role
- Handling inbound customer calls alongside responding to incoming queries from various channels such as live chat, social media platform
- Supporting patients and booking them into appointments – ensuring this is inline with their needs and circumstances
- Assisting customers who have utilitsed the self-referral option and bookings them into appointments or service that adherence governance guidelines
- Using appropriate questions to understand and determine the patients’ needs, resulting in first time resolution
- Transforming general enquiries into appointments through quality conversation
- Entering referral information on the in-house patient administration system
- Communicating relevant information to internal and external customers via email in a professional manner
- Locating information from various relevant sources to be able to progress patient data
- Maintaining appropriate records and keeping data up to date and relevant
- Adhering to data protection act guidelines and IGSOC standards
The Person
- Previous customer experience; whether it be in healthcare, retail, hospitality, leisure or contact centre and office based roles – we want someone that knows what good service is and has the passion to deliver it!
- Previous experience or knowledge in healthcare would be a huge advantage – our client is the UK’s largest specialist provider of healthcare and diagnostic solutions so that knowledge or experience in the industry only makes sense
- Strong communication and interpersonal skills; ability to build a rapport and a memorable experience oozing with warmth, empathy and the genuine desire to do the best for our customers.
- Drive and determination – the want and will to do the best for our customer and in turn for yourself!
- Good business acumen – having an awareness of how we can help the company succeed and grow, creating more opportunities for yourself and your colleagues to build a long lasting career full of progression and success.
- IT literate and confident working across different platforms and software
The Hours: Full time, 37.5 hours per week
- Monday to Friday; working shifts between 8am-8pm
- Saturday – Sunday; working shifts between 8am-1pm
- Rota’s will be provided 2 weeks in advance but you will typically work on a rolling basis.
- Working 1 in 4 weekends – 1.5 days back in return
- Overtime Available!
The Benefits and Perks
- £12.21 per hour, paid weekly – every Friday!
- Free, onsite parking
- On-site Subsided Canteen & Cafe
- Free tea and coffee available
- Office incentives and engagement events
- Following your progression into a permanent position you will have access to a wide range of benefits and discounts
The Location: Rochdale, OL11
If this role is of interest, please click APPLY NOW!
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