Customer Service Advisor – Normanton.
- Normanton, West Yorkshire
- Up to £10.42 per hour
Customer Service Advisor – Normanton
- Normanton, West Yorkshire
- Up to £10.42 per hour
-
Posted
October 31, 2023
Role: Customer Service Advisor
Pay: £10.42 increasing to £11.49 per hour after 12 weeks – paid weekly every Friday
Contract: Temp to Perm
Start Date: Immediate starts available!
Location: Normanton WF10
The Hours: On a 4 week rota shifts can fall between 8am and 6pm Monday to Sunday
We are currently recruiting for Customer Service Advisors to join our client existing team based in Bolton this will be an office based role. You will be completing 4 weeks of training before being entered onto the 4 week rota.
Our client is a well known parcel distributor and this role involves working within their Depot’s Customer Service Hub
What will you be doing?
- Prioritise and clear the queue having contacted clients and customers to establish correct addresses / label / packaging issues
- Ensure a timely response to email queries from customer service i.e. addresses queries/delivery disputed within an agreed SLA of 24 hours via Telephone and Email.
- Conduct thorough investigation of all undelivered parcels to ensure compliance and full resolution to the end customer
Who are we looking for?
We are looking for people with exceptional customer service skills preferably from a call centre environment.
- Must be competent with Microsoft Office
- Ability to prioritise workload & multitask
- A clear & confident communicator
If you’re interested please apply now!
The Recruitment Co is an equal opportunities employer
CCNorthwest
The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.
This opportunity is no longer accepting applications.
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