We are currently recruiting for a Customer Service Unit (CSU) Advisor to join a busy public sector organisation on a temporary basis. This is an excellent opportunity for an enthusiastic and customer-focused individual looking to develop their experience within a professional office environment.

📍 County Down
💷 £13.69 per hour
⏰ 37 hours per week | Monday to Friday, 9:00am – 5:00pm
📅 Temporary Contract (3 Months Initially)

Key Responsibilities

• Deliver a high standard of customer service via telephone and face-to-face interactions.
• Act as an advocate for customers across a range of services.
• Accurately diagnose, record and process repair requests.
• Work collaboratively with colleagues and external partners to resolve customer queries and issues.
• Maintain accurate records and update internal systems.
• Provide support at public reception counters when required.
• Ensure a professional and positive experience for all customers.

Essential Criteria

• Four GCSEs (or equivalent), including Maths and English.
• Minimum of one year’s customer service experience.
• Strong communication and interpersonal skills.
• Basic IT skills and the ability to learn new systems.
• Ability to work effectively both independently and as part of a team.
• Basic Access NI check required.

Benefits

✅ £13.69 per hour
✅ Monday to Friday working hours
✅ Public sector experience
✅ Supportive team environment
✅ Immediate start opportunity
✅ Full training and equipment provided

If you’re passionate about delivering excellent customer service and enjoy working in a fast-paced environment, we’d love to hear from you.

Apply today to be considered for this exciting opportunity please send