This role is to lead and support a team delivering Cost of Living Payments to customers across Great Britain, ensuring work is completed accurately, efficiently and in line with departmental policies and service standards.

Key Responsibilities

• Lead, motivate and develop team members to achieve business objectives.

• Monitor performance, productivity and quality, providing coaching and feedback where required.

• Manage workloads to meet operational targets.

• Ensure compliance with relevant policies, procedures and legislation.

• Produce and analyse management information to identify issues and improve performance.

• Promote a positive team culture focused on customer service and continuous improvement.

Key Skills

• Strong leadership and people management skills.

• Effective communication and decision-making abilities.

• Ability to manage competing priorities and deliver results.

• Experience of working in a customer-focused operational environment.

• Good analytical and problem-solving skills.

Full training will be provided and lasts approximately 3 weeks and will be delivered in the office. Hybrid working will become available after the initial training period in line with the NICS hybrid working policy and subject to business need.

• five GCSE/GCE passes (at A, B or C) with Maths and English.
• PLUS 2 A Levels or higher.

• Excellent IT skills, including use of Microsoft Word and Excel.
• Excellent communication skills.
• Proven ability to use own initiative.
• Provide team leader quality
• 12 months admin experience in an office environment