We are currently recruiting for a Clerical Officer. This is an excellent opportunity for an organised and customer-focused administrator who enjoys working in a busy office environment and providing high-quality support services.

– Ballymena
– 37 Hours per Week | Monday to Friday
– £13.05 per Hour
– Temporary Contract: 10 August 2026 – 10 November 2026

The Role

As a Clerical Officer, you will provide a wide range of administrative support and act as the first point of contact for customer enquiries. You will communicate with customers and stakeholders through a variety of channels including telephone, email, post, web reports, and face-to-face interactions.

Key responsibilities include:

• Providing administrative support to the wider team.
• Managing customer and stakeholder enquiries effectively.
• Maintaining accurate records and updating internal systems.
• Undertaking data input, reporting, and record-keeping activities.
• Processing incoming correspondence and distributing information as required.
• Using Microsoft Office applications and bespoke systems to manage and retrieve information.
• Prioritising workloads and working both independently and as part of a team.

Essential Criteria

• Minimum of two GCSEs at Grade C or above (or equivalent Level 2 qualification), including English and Maths.
• Intermediate IT skills, including Microsoft Word, Excel, and Outlook.
• 1-5 years’ administrative experience.
• Strong communication and customer service skills.
• Ability to maintain accurate records and manage competing priorities.

Desirable Criteria

• Full driving licence with access to a vehicle.

Additional Information

• Access NI Basic Check required.
• Working hours: 8:30am – 5:00pm, Monday to Friday.
• Minimum 20-minute flexible break between 12:00pm and 2:00pm.

Please send CV