Head of Helpdesk (Out of Hours).

  • Stockport, Greater Manchester
  • £0.00 - £16.00 per hour

Head of Helpdesk (Out of Hours)

  • Stockport, Greater Manchester
  • £0.00 - £16.00 per hour
  • Posted September 22, 2023

Head of Helpdesk (Out of Hours), 1 required.
Location: Head Office, Stockport Town Centre.
Salary: Upto £16.00 per hour (equiv to annual salary FTE £31,200) plus waking night enhancement £1.50ph. (FTE £34,125) NB: The salary hourly rate is combined with a waking night enhancement of £1.50 per hour paid only for nights worked.
Hours: 37.5 hours per week which will include waking night cover between 19.45-08.15 and shifts during office hours. Due to the nature of the role, this post is not suitable for individuals with commitments during the day that may affect their ability to perform a waking night shift.

TEMP – Ongoing

Responsible for: Out of Hours help desk Team, Some defined office oversight duties of duty desk.

Job description:
My client is seeking an experienced and caring professional to oversee and develop our Out of Hours service (OHS) based at Head office Stockport. The idea candidate will have excellent customer care skills. Be calm in advising and helping staff and service users and other customers through phone support.

The team leader needs to be well motivated, innovative and solution focused. Ideal role for someone with experience of advice roles and incident management. Ability to undertake waking night shifts essentials.

Head of Help Desk (Out of Hours) will take responsibility for the management of the small OHS team and together ensure the overall running and development of the OHS. You will share the rota over a 7 day week alongside two other night managers. You will receive and log calls and give appropriate advice and support to callers, providing an excellent standard of customer care at all times.
The core purpose will be to respond to serious issues and incidents arising from the company services nationally.
Full training and support provided.

Duties would include a coordination role of the wider Duty manager system in conjunction with the Head of Social care governance (Quality department). You will be required to contribute to our quality agenda and undertake department analysis reports to feed into our quality assurance processes.

The post holder will be joining a long established team as the OHS has been in operation for over a decade and offers expert internal advice through a call service from 8pm until 8am seven nights a week.We would look for the Head of Help Desk to take a reflect and review approach and to continue the good practice of the team whilst introducing innovation to develop it into the future.

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The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

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