Maintenance Officer

Newtownabbey

37 hours Monday to Friday

£16.90 per hour

MAIN PURPOSE

Maintenance Officers will be required to ensure that maintenance/repairs to Housing Executive homes are carried out to exacting cost, quality and time standards in accordance with the terms of contracts. Maintenance Officers have a key role in working as an integral part of a team alongside Patch & Lettings Managers and others and communicating effectively with Housing Executive customers and partners.

Key Responsibilities

The Maintenance Officer will:

1.
Carry out inspections of Housing Executive domestic and commercial properties, including pre and post repair completion, fire and flood damage to properties and at change of tenancy, in order to authorise the Housing Executive’s Contractors to carry out necessary maintenance work and to provide a key quality assurance role.

2.
Conduct inspections of Housing Executive properties to ensure that works have been done as ordered and to an acceptable standard and that payment for works can be authorised.

3.
Carry out ad-hoc technical inspections in the local area, relevant to the Housing Executive, when required and refer to appropriate stakeholder(s) to undertake works that may be necessary. This may include specialist works referrals.

4.
Authorise payments for works in line with cost and delegated authority limits.

5.
Raise or authorise works to secure properties after instances of PSNI forced entry have been reported.

General Duties

The Maintenance Officer will:

1.
Provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion. This includes having difficult conversations with customers and managing customers’ expectations.

2.
Ensure new, continued and effective working relationships with key internal and external stakeholders such as Contractors, Public Representatives, tenants and others living within Housing Executive estates.

3.
Contribute and work proactively as a team member to support effective delivery of wider housing services to customers.

4.
Undertake duties in such a way as to enhance and protect the reputation and public profile of the Housing Executive.

Experience and Qualifications

Essential:

Applicants must provide evidence by the closing date for application that they meet the following essential criteria:
1.
(i)
Bachelor’s Degree in Building Studies [or an equivalent qualification] and 1 years’ relevant* post qualification experience. (Please include dates). * Relevant experience will be interpreted as working on the design, improvement or maintenance of domestic properties In order to demonstrate experience, please clearly detail dates, years and examples of your experience

OR

(ii)
B Tech Higher Diploma in Building Studies [or equivalent Level 4 qualification] and 2 year’s relevant* post qualification experience. (Please include dates). * Relevant experience will be interpreted as working on the design, improvement or maintenance of domestic properties In order to demonstrate experience, please clearly detail dates, years and examples of your experience

OR

(iii)
Can demonstrate at least 4 years relevant* experience will also be considered. (Please include dates). *Relevant experience will be interpreted as working on the design, improvement or maintenance of domestic properties In order to demonstrate experience, please clearly detail dates, years and examples of your experience
2. Possess a current driving licence or have access to a form of transport that enables them to meet the requirements of the post in full including with reasonable travel timeframes.

SKILLS

Some of the key skills that may be assessed at interview include:
*
Good communication skills
*
High quality practical use of technical knowledge
*
Effective team working
*
Strong customer focus
*
Timely and accurate record keeping

To apply send cv via link to Hollie by 5pm on 7^th August.