We are currently recruiting for a Patch Manager (Band 5) to join a busy public sector team based in Antrim. This is an excellent opportunity for an experienced professional with strong customer service, community engagement and tenancy management skills.

📍 Antrim
💰 £16.90 per hour
⏰ 37 hours per week, Monday to Friday
📅 Temporary Assignment

Key Responsibilities

• Manage a designated housing patch and provide high-quality tenancy support services.
• Support income collection activities and assist with rent account management.
• Investigate and address anti-social behaviour complaints and related tenancy issues.
• Carry out estate management duties and help maintain safe, sustainable communities.
• Complete scheme updates and maintain accurate records and case information.
• Signpost and refer tenants to relevant support services where appropriate.
• Build positive relationships with tenants, stakeholders and community partners.

About You

• Strong communication and customer service skills.
• Experience managing sensitive situations and resolving issues effectively.
• Excellent organisational and record-keeping abilities.
• Confident using Microsoft Office and IT systems.
• Able to work independently and manage a varied workload.
• A caring, professional and community-focused approach.

Requirements

• Less than one year’s relevant experience required.
• Intermediate IT proficiency.
• Access to a car and ability to travel as required.
• Basic Access NI clearance required.

Benefits

• Competitive hourly rate of £16.90.
• Monday to Friday working pattern.
• Public sector experience.
• 23 days annual leave plus public holidays (pro rata).

If you’re passionate about supporting communities and delivering excellent housing services, we’d love to hear from you. Please send your CV