MAIN PURPOSE OF THE JOB
The main purpose of the Receptionist/Clerical Support role is to provide a courteous and efficient reception service to the general public and offer routine clerical assistance to the Office Administrator.

MAIN DUTIES AND RESPONSIBILITIES

Service Delivery

• Provide courteous, efficient, and effective reception service aligned with the Centre’s quality service objectives.
• Implement emergency procedures such as medical, fire alarm, pool alarm, etc., following Centre’s procedures.
• Control and monitor lighting for various areas within the leisure Centre.
• Operate computerized bookings and point of sale systems, issuing relevant tickets to users.
• Process refunds and complementary vouchers as needed.
• Manage daily facilities cash, cheques, visa transactions, and complete appropriate documentation.
• Prepare and balance till floats according to center procedures.
• Provide information about leisure center activities and facilities.
• Control ticket sales for special events and issue tickets.
• Promote Council-wide services and provide relevant information.
• Operate switchboard, promptly answering calls and amending voicemail messages.
• Use the public address system effectively.
• Maintain high customer care standards, addressing queries and complaints.
• Manage lost property and valuables following procedures.
• Process switch and credit card transactions following best practices.
• Manage equipment hire deposits and safe return.
• Follow policies for the safe use of swimming pools and manage entry.
• Control entry of non-payers and undesirables.
• Record visitor/contractor entries and exits.
• Ensure customer data privacy.
• Handle enquiries regarding center-based courses, classes, and activity schemes.
• Promote Profiles and Leisure Centre membership packages.

Quality

• Adhere to and comply with all Council policies and procedures, including risk management.

Performance Improvement

• Achieve high personal performance standards, meet targets, and undertake professional development.

General

• Uphold Core Values of Mid and East Antrim Borough Council and contribute to organizational objectives.
• Participate in the Council’s Performance and Development Review process.
• Fulfill legal Health and Safety duties and cooperate on Health & Safety matters.
• Contribute to anti-discrimination practices, Equality Scheme, and legal responsibilities.
• Comply with all the Council’s policies and procedures.
• Fulfill legal responsibilities for records management.
• Maintain high standards of personal accountability.
• Comply with the Code of Conduct for Local Government Employees.

Closing Caveat: This job description provides flexibility. Duties may change based on Mid and East Antrim Borough Council’s evolving needs.

Person Specification

Essential Criteria

Qualifications and Experience

Applicants must have:

• GCSE Maths and English Language (Grade C or above).
• Six months clerical experience in a customer-focused environment.
• A minimum of 6 months’ experience of using Microsoft Office.
• OR candidates with 4 years’ relevant experience in a similar role.
• RSA Stage II (Parts 1 and 2) Word processing or equivalent.

Behavioural Competencies

• Managing Our Own Work
• Communicating with Impact
• Meeting Customer Needs
• Achieving Results