Purpose of the Role

• Strategic Delivery
• Lead and manage work contributing to NIEA targets, business objectives and the Planning Improvement Plan.
• Drive improvements to planning information and services through user-focused design and continuous improvement.
• Website and User Experience Improvement
• Gather and analyse user feedback, website data and stakeholder requirements.
• Review and redesign planning-related web pages to ensure they are accessible, user-friendly and meet customer needs.
• Monitor the impact of improvements and identify further opportunities for enhancement.
• Proofread materials for inclusion on the website.
• Correspondence Management
• Coordinate, prioritise and quality assure high volumes of complex correspondence, ensuring deadlines and quality standards are met.
• Written Communication
• Draft, review and edit correspondence, reports and briefing papers for senior management.
• Ensure communications are clear, accurate and appropriate for sensitive or high-profile matters.
• Stakeholder Engagement
• Build effective relationships across NIEA, DAERA and wider NICS teams.
• Liaise with stakeholders to gather information, resolve issues and ensure timely delivery of outputs.
• Governance
• Ensure compliance with NICS records management and governance requirements.
• Develop and update guidance documents, procedures and supporting documentation as required.

• GCSE/GCE passes in Maths and English.
• Degree
• Educated to degree level or equivalent.
• A minimum of 2 years’ experience of effective leadership and communication, setting and prioritising goals to meet organisational business objectives
• At least 2 years’ experience of developing and maintaining effective working relationships with key stakeholders to meet business objectives.
• Good knowledge of Excel and Microsoft Outlook.
• Good verbal and written communication skills
• Experience working with a wide range of teams.
• Preparation of clear, concise and accurate reports.
• Experience of working in public sector
• Strong attention to detail and a logical, problem-solving mindset.

• Excellent IT skills, including use of Microsoft Word and Excel.
• Excellent communication skills.
• Proven ability to use own initiative.