Supply Point Administrator

Location: Lytham St Annes

As a Supply Point Administrator, you will play a crucial role in ensuring the smooth operation of the business by handling data flows, resolving exceptions, and delivering a high level of service to customers. This role offers an opportunity to work closely with various departments, providing administrative support and engaging with internal and external stakeholders.

Responsibilities:

• Interact with customers, energy suppliers, and industry agents via telephone and email.
• Process energy industry data flows accurately and in a timely manner.
• Investigate and resolve data flow exceptions efficiently.
• Maintain accurate customer data using Billing, CRM, and Industry Interaction software.
• Collaborate within a team to prioritise and deliver business objectives.
• Resolve queries and issues, either independently or with support from back-office teams.
• Identify potential process improvements and contribute to their implementation.
• Handle read disputes and issues with other suppliers regarding customer registrations.
• Perform general administration duties as requested by the Line Manager.
• Keep computer databases up to date and input company data accurately.

Requirements: Essential Skills & Experience:

• 1+ year of experience in customer service and administrative roles (preferred).
• Proficiency in computerised systems for data entry and record keeping.
• Excellent phone etiquette and communication skills.
• Resourceful, detail-oriented, and efficient.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong written and verbal communication skills.
• Highly organised with good time management skills.
• Self-motivated and adaptable with a willingness to learn.
• Proficiency in Microsoft Excel, Word, and operating systems (Mac & Windows).
• Experience working both independently and in a team-oriented environment.

Desirable Skills & Experience:

• Previous experience in operations administrative or clerical roles (preferred).
• Experience in the utility industry (valuable but not mandatory; full support provided for newcomers).
• Passion for creativity, learning, and career progression.

If this role is of interest, please send an updated CV or call me on 07437215681.

Please ensure you meet the requirements of the job before submitting your CV.

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.