PERMANENT OPPORTUNITY BELOW:

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Job title: Customer Service Executive
Hours: Mon – Friday Full time Hybrid working 2 days WFH & 3 days office based
Location: Trafford Park
Salary: £25,000p/a
Permanent

Principal responsibilities and accountabilities

• Accurately set up customers and orders on system, completing call logs and reports
• Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required
• Manage out of stock items by communicating with purchasing and advising customer accordingly. Offering suitable alternatives where possible.
• Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved.
• Support with the onboarding of customers onto Web ordering
• Study reports, complete gap analysis on customer accounts, and constantly review customer trends with a view to identifying ways to increase sales and margin such as product switches to own brand, special offers etc.

Person specification

• Qualifications, skills, and competence Good communication skills
• Computer Literate, numerate
• Self-motivated team player with great attention to detail
• Previous experience within customer account management / customer relationship management / customer service role
• The ability to work on your own and manage your time whilst being an effective team member
• Ability to build and maintain customer relationships

Benefits

• 25 days holiday plus bank holidays
• 4x Life Assurance
• Pension scheme
• Sick Pay
• Cycle to work scheme
• Employee Assistance Programme

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The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.