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  • 06/11/19 Why Emotional Intelligence Is Important For Your Contact Centre

    Why Emotional Intelligence Is Important For Your Contact Centre

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  • 03/04/23 Call Centre Staff; The Battle for Operational Talent

    Call Centre Staff; The Battle for Operational Talent

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  • 09/09/24 Retention Strategies Customer Service Employers Need to Implement

    Retention Strategies Customer Service Employers Need to Implement

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  • 11/06/24 Driving Employee Satisfaction in a Customer Service Environment

    Driving Employee Satisfaction in a Customer Service Environment

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  • 28/02/24 The importance of a flexible customer service workforce

    The importance of a flexible customer service workforce

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  • 25/04/23 Bots ‘v’ Humans – The Battle For Good Service

    Bots ‘v’ Humans – The Battle For Good Service

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  • 12/04/23 How can using a recruitment agency improve your employer brand?

    How can using a recruitment agency improve your employer brand?

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  • 06/04/23 Bank holidays and worker productivity; what’s the impact?

    Bank holidays and worker productivity; what’s the impact?

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  • 25/11/20 Video Interview Tips

    Video Interview Tips

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