ADMIN OFFICERS BALLYMENA.

  • Ballymena, County Antrim
  • Up to £13.75 per annum + FLEXI TIME, BANK HOLIDAYS OFF

ADMIN OFFICERS BALLYMENA

  • Ballymena, County Antrim
  • Up to £13.75 per annum + FLEXI TIME, BANK HOLIDAYS OFF
  • Posted October 21, 2026
Admin Officer – Telephony | Northern Ireland Civil Service | Ballymena
£13.75 per hour | Full-Time | Long-Term Temporary Opportunity | Full Training Provided
Looking for your next opportunity? We have a fantastic chance to join the Northern Ireland Civil Service in Ballymena as a full-time Administrative Officer within State Pension.
No previous experience is required. If you’re a confident communicator, comfortable speaking with customers and keen to build your experience within the public sector, we’d love to hear from you.
The Details
  • Pay: £13.75 per hour ( paid weekly )
  • Start date: 2 November 2026
  • Location: Ballymena
  • Hours: Full-time, 8-hour shifts between 8am and 8pm, Monday to Friday
  • Saturday working: 1 Saturday in every 4, 9am-5pm
  • Contract: 51 weeks, with the possibility of extension
  • Training: Full training provided
  • Working arrangement: Initially fully office-based, including training. Working from home may become available in the future.
Why Apply?
⭐ No previous experience required
⭐ Full on-the-job training provided
⭐ £13.75 per hour
⭐ Long-term 51-week opportunity with potential extension
⭐ Most weekends off – only 1 in 4 Saturdays
⭐ Valuable experience within the Northern Ireland Civil Service
What You’ll Be Doing
Working within the Department for Communities, you’ll support customers based in Great Britain through a busy State Pension telephony service.
You’ll provide a professional, helpful and efficient service, handling customer queries and accurately processing information while working towards agreed service standards and targets.
We’re Looking For People Who Have:
  • Excellent customer service and call-handling skills
  • Strong verbal and written communication
  • Confidence building rapport with customers and colleagues
  • The ability to work accurately and meet deadlines and targets
  • Basic IT/computer literacy and the ability to learn new systems
  • Good organisation and time-management skills
  • A positive attitude and willingness to learn
  • A strong work ethic, with excellent attendance and timekeeping
  • The ability to work effectively as part of a team
Essential Criteria
5 GCSEs at Grade C or above, including English and Maths.
Please note: An AccessNI check will be required.
Ready for Your Next Opportunity?
If you’re looking for a long-term role, full training and the opportunity to gain valuable experience within the Northern Ireland Civil Service, click Apply Now.
Karen Cameron
RecCoBelfast

Apply for this job.

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