Job Title: Business Centre Manager – Facilities management
Salary: Upto £29,500p/a DOE (plus the ability to earn 25% of the salary in bonuses)
Location: Cheadle SK8 (Must have flexibility to travel to other sites across the North West)
Hours: 9am – 5pm Monday to Friday
Permanent Contract

Commercial duties:

• Carry out customer viewings
• Engage in the sales process from customer viewings to signing office agreements.
• Own and drive the customer journey from end to end, ensuring we are consistently exceeding customers’ expectations and maximising conversion
• Onboarding – manage customer key touchpoints throughout their term (e.g., show round, move in, post move in feedback)
• Retention – own the end to end renewal process
• Processing of supplier invoices
• Monthly invoicing
• Reviewing and managing site P&L against budget
• Achieve budgeted profit for your Centre
• Ensure Centre debt is regularly reviewed, all overdue invoices are resolved in line with budget, with regular liaison with Credit Control team.
• Engage in regular networking events
• Build relationships with local Commercial Real Estate Agents

Customer Service duties:

• Take full responsibility for customer service within centre
• Responsibility for the prompt resolution of all customer queries/enquiries
• Understand the output of the NPS, ensuring agreed Action Plan is delivered
• Manage customer move in and out efficiently, cost effectively and smoothly
• To ensure meetings room standards are maintained (ie furniture layout set-up as requested and equipment checked)
• Work closely with Operations team to ensure site standards are maintained and maintenance and refurbishments are completed on time.
• Responsible for the day-to-day operation of the business centre
• Daily walk round to confirm that standards of appearance are being maintained.
• Ensure that company procedures are adhered to.
• Ensure that all Health & Safety procedures are adhered to. (Weekly fire alarm tests, six monthly evacuations, identification of hazards of slips, trips and falls etc)

General duties:

• Take responsibility for own learning and development.
• Actively participate in, and drive, activities that improve the quality of the service.
• Maintain up-to-date knowledge of local market including current customer base, direct competition and local commercial rates
• Where role requires line management of direct report
• Any other duties reasonably required by your line manager

Key Skills:

• Proven sales skill and experience
• Good working knowledge of Microsoft 365
• Marketing
• Negotiating
• Excellent time management and prioritization
• Line management experience
• Excellent communication skills at all levels
• Problem solver by nature
• Professional appearance and personality
• Flexible
• Must own a Full clean driving license

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The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

This role is posted on behalf of The Recruitment Co., a sister company of Blue Arrow.