Job Title: Temp Customer Service/Admin
Pay Rate: £10.94p/h weekly paid
Hours: 40 hours per week Monday to Friday – The working hours are on a shift rotational basis.
7.30am-4pm
8.30am-5pm
9.30am-6pm
Location: Based in Warrington
Site based/office based work

Duties:

• Providing a professional and timely response to customer enquiries e.g lift enquiries, ensuring service failures are minimized where possible
• Communication via a range of channels including phone calls, live chats, text messages, salesforce cases, and email with full adherence to set escalation procedures
• Gathering and compiling information to ensure all queries are being handled in a timely, efficient manner between call takers and other customer service teams and functions.
• Provide rates/quotes, information on proof of collections, assist on invoice enquiries, and any other general queries
• Conducting customer reviews for feedback to ensure satisfaction with service
• Director complaints, referrals from Service Centres, calls, website, chat, twitter, facebook are all handled in a professional and effective manner to increase customer satisfaction and improve customer loyalty
• Build strong relationships with internal and external customers
• Administrative tasks: logging queries, booking waste collections, sending welcome packs, customer hub registrations and user support, acceptance of waste transfer notes and any other ad hoc administrative duties
• Sales team support: logging and assigning leads to sales team, contract checks, validating information, assisting with pre qualification questionnaires.

CPProfessional

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.