Customer Service Advisor.

  • Bolton, Greater Manchester
  • Up to £20000.00 per annum

Customer Service Advisor

  • Bolton, Greater Manchester
  • Up to £20000.00 per annum
  • Posted January 19, 2023

Job Title: Customer Service Advisor
Location: Bolton
Hours: 37.5 hrs per week Mon – Fri between 9am – 6pm, minimal weekend coverage required with rota day off in the week
Salary: £20,000 per annum + Bi-annual Bonus

Main Duties and Responsibilities:

  • Manage day-to-day queries from patients, hospitals and medical professionals
  • Taking ownership of high quality customer service experiences
  • You will be the first point of contact for our customers, by ensuring that every query is answered in a timely fashion
  • To be responsible for undertaking a wide range of patient service and administrative duties which link in and support the multidisciplinary team
  • Answer incoming calls in a friendly, polite and professional manner. Consider the request, taking appropriate action or redirecting to other personnel as appropriate
  • Attend and participate in team, staff meetings and other meetings as required
  • Any other ad hoc duties as required

About you:

  • You must have a minimum of 1 years call centre experience
  • You are a strong and confident communicator, balanced with the right listening skills and a friendly telephone manner
  • You really care about the customer and want to solve their queries in the right way with care and consideration
  • You are organised and service minded
  • You create positive experiences
  • You are PC literate and know how to use Word, Excel, and Outlook. Learning new systems is something you can do easily

Please note The Recruitment Co. is an equal opportunities employer.

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.

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