The Recruitment Co are currently recruiting for Customer Services Advisors to work for our ever growing client in the heart of Harrogate on a permanent basis.

Salary: £23,000 per annum plus commission based on performance.

Hours: Monday to Friday 9am-5.30pm

Summary of the Role:

To deliver excellent customer service by telephone and other communication platforms, ensuring that queries are resolved efficiently, effectively.

Key Responsibilities:

• Ensure that customer service queries are resolved efficiently, effectively and in accordance with the departmental procedures and key performance indicators.
• Create and update customer records accurately and in accordance with GDPR requirements.
• Identify any complex customer service queries and understand when they need to be escalated to a Senior member of the team.
• Build rapport with each customer at interaction within the departmental framework.
• Establish relationships with internal colleagues to ensure queries are addressed and resolved effectively.
• Work flexibly within all areas of the team to enable customer demands and workloads to be met.
• Support your Senior team colleagues by undertaking any reasonable duties when requested.

There is a structured training programme in place to enable you to perform successfully in the role. To progress to the next level you will be required to demonstrate effectively and consistently the skills and behaviours of an Advisor.

Benefits:

• Competitive Salary
• Bonus structure
• Profit Share/Retention Scheme
• Company Pension [Contribution 3% employer & 5% employee]
• Life Cover
• Healthcare Cover
• Cycle to work
• 31 days holiday (including bank/public holidays) (increases by 1 day per complete year of service up to a maximum of 34 days)
• Buy/Sell Holiday Scheme
• Free onsite parking
• Work social events

CPHuddersfield

The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.