We are currently recruiting  a Full- Time Customer Service Advisor to join our client in Ballymena

Immediate start
Hours of work Mon- Fri 9-5
Rate of pay £11.59
14 weeks initially 

The main purpose of this job Be part of a core multi skilled Customer Service Team for Waste; committed to attaining the highest possible standards of customer care.
Provide information, advice and guidance in a timely and efficient manner.
Act as an ambassador for Waste Operations ensuring that all customers receive a professional and comprehensive level of service at all times.

Duties include:
• Deliver customer service on a day to day basis within the Waste Operations Customer Service Centre; in accordance with agreed policies, procedures and strategies.
• Respond proactively to all customer enquiries across all contact media (including identifying enquiries of a complex and cross-sector nature) promptly, assessing customers’ needs, resolving the situation as far as possible in initial contact.
• Exercise judgement on enquiries which require referral and process requests for service, complaints and compliments in accordance with agreed service standards.
• Continuously strive to improve the customer experience through a developed knowledge of multiple service areas in Council.
• Utilise the systems available to access information; delivering scripted and non-scripted Council information; accurately recording and executing information received and advice given.
• Update customer records on the Services Customer Relations Management system and where required gather information and evidence for the Team Leader.

Essential Criteria:

Criterion 1-Applicants must have a minimum of 5 GCSEs to include English Language and Maths (grade C or above) or equivalent qualifications to demonstrate literacy and numeracy
Criterion 2-Applicants must be able to demonstrate, by providing personal and specific examples, a minimum of one years’ administrative experience in a busy office environment (three years’ if Academic requirement in Criterion 1 is not met), to include: Working knowledge of a wide range of administrative activities within a customer service environment
Criterion 3 Applicants must be able to demonstrate, by providing personal and specific examples, a minimum of one years’ administrative experience in a busy office environment (three years’ if Academic requirement in Criterion 1 is not met), to include: Excellent communications skills
Criterion 4 Applicants must be able to demonstrate, by providing personal and specific examples, a minimum of one years’ administrative experience in a busy office environment (three years’ if Academic requirement in Criterion 1 is not met), to include: Confident use of databases and Microsoft packages
Criterion 5 Understanding of the role of Customer Care to Council Stakeholders

To apply please send your CV to mia.mcdowell@therecruitmentco.uk