Switchboard Telephonist

Belfast

£12.71 per hour

Full time

About the Role

As a Switchboard Telephonist, you will:

• Operate screen-based console and keyboard systems in a fast-paced, highly demanding environment.
• Answer and service all incoming calls, greeting callers, providing information, and transferring calls efficiently.
• Route emergency calls and ensure all emergency procedures are followed according to departmental and Trust policies (including cardiac arrest, traumas, fire calls, and disaster/emergency situations).
• Operate paging systems to broadcast messages to various stakeholders.
• Update records related to directory information and on-call rotas.
• Monitor alarm systems and take appropriate action as per standard operating procedures.
• Ensure a smooth handover to the next operator at the end of your shift.

What We Offer

• The opportunity to work as part of a supportive and dedicated team.
• A role that is essential to the smooth running of the Trust’s communication services.
• Training and support to help you succeed in your role.

Who We’re Looking For

We are seeking individuals who are:

• Calm under pressure and able to multitask in a busy environment.
• Excellent communicators with a professional and friendly telephone manner.
• Reliable, punctual, and committed to providing high-quality service.

If you are ready to play a key role in supporting healthcare services across Belfast, we would love to hear from you!

Essential Criteria

4 GCSE’s including Maths and English A-C

OR

One years experience in a telecommunications related role

Experience in computer software packages including Microsoft office and Microsoft outlook or equivalent

Apply today to join our caring, supporting, and improving team!