Trust Home Care Administrative Assistant (Band 3)

Directorate: Adult Community Services
Hours: 37.5 hours per week
Contract: Full-Time

About the Role

We are seeking a highly organised and proactive Trust Home Care Administrative Assistant to join our Adult Community Services team based at Mullinure Health & Wellbeing Centre.

This is a busy and rewarding administrative role supporting the Trust Home Care Service. You will play a key role in maintaining staff rotas, coordinating cover arrangements, supporting payroll processes, and acting as a first point of contact for service users, carers, and staff. The successful candidate will be an excellent communicator with strong organisational skills and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Provide administrative support to the Trust Home Care team.
• Act as the first point of contact for service users, carers, Trust staff, and healthcare professionals.
• Maintain Home Care Assistant availability and coordinate staffing requirements.
• Administer and update staff rotas using Comcare software.
• Arrange cover for annual leave, sickness absence, training, and other staffing changes.
• Liaise closely with Home Care Supervisors regarding rota issues and workforce planning.
• Process payroll information accurately and within required deadlines.
• Verify staff mileage claims against allocated duties.
• Maintain staff records and personnel files.
• Arrange Occupational Health appointments and issue correspondence.
• Produce reports using systems such as Comcare, SOSCARE, Access, and Excel.
• Assist with recruitment and onboarding administration.
• Maintain stock levels and order stationery supplies as required.
• Support the collection and reporting of statistical information.

Essential Criteria

Applicants must meet the following requirements:

Qualifications & Experience

• 4 GCSEs (Grades A-C) including English Language and Maths (or equivalent) and at least 1 year’s experience in a clerical/administrative role; OR
• 2 years’ experience in a clerical/administrative role.

Skills & Knowledge

• Experience using Microsoft Office applications, particularly Word and Excel.
• Strong organisational skills with the ability to prioritise workload effectively.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.

Additional Requirements

• Available to work between 7:00am and 5:00pm on a rota basis.
• Hold a full current UK driving licence and have access to a vehicle.